Shipping policy

Last updated: July 1, 2026


This Shipping Policy forms part of Bellumora's Terms of Service and applies to all orders placed through bellumora.com (the "Store"). Please read it carefully before placing an order. By placing an order, you agree to the terms set out below.

 

1. Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and public holidays) after payment confirmation.

If we are experiencing a high volume of orders, processing may be delayed by a few additional days. We will notify you by email if there is a significant delay to your order.

Orders are not shipped or delivered on weekends or public holidays. If your order is placed after our daily cutoff time, it will be processed the following business day.

2. Shipping Times
Bellumora works with international fulfillment partners. As a result, shipping times vary by destination and are separate from order processing time.

Destination and Estimated Shipping Time (after processing):

European Union: 10–25 business days
United Kingdom: 10–25 business days
Rest of World: 12–30 business days


These timeframes are estimates, not guarantees, and begin once your order has shipped — not from the date the order was placed. Actual delivery times can be affected by customs processing, public holidays, weather, carrier delays, and other factors outside our control.


Please note: because we work with overseas fulfillment partners, delivery times are longer than what you may be used to from local retailers. We disclose this upfront so you can make an informed decision before purchasing. If you need an item by a specific date, please contact us before ordering at info@bellumora.com so we can advise whether this is realistic.


EU customers — statutory delivery timeframe
For orders shipped to the European Union, EU law requires that goods be delivered within 30 days of the order being placed, unless a different delivery timeframe has been clearly agreed between us and you. By stating the shipping timeframes above at the time of your order, we are agreeing this longer delivery window with you as permitted under EU consumer protection law. If your order has not arrived within the maximum timeframe stated above, please contact us and we will investigate, and where appropriate, offer a replacement or refund in line with applicable consumer law.

3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination and the items in your cart. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and link. Please allow 24–72 hours for tracking information to update after you receive this email, as it can take time for the carrier to scan the package into their system.

If you have not received a shipping confirmation within 7 business days of placing your order, please contact us at info@bellumora.com.

5. Customs, Duties, and Import Taxes
Bellumora ships internationally from overseas fulfillment partners. Depending on your country's import regulations, your order may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority. These charges are not included in the price of your order or your shipping cost, and are the responsibility of the customer.


For customers in the European Union: Following changes to EU customs rules, low-value parcels imported from outside the EU may now be subject to customs duties and/or a handling fee, regardless of the parcel's declared value. We are not able to predict or control these charges, as they are set and collected by customs authorities, not by Bellumora. We recommend checking with your local customs office if you are unsure whether charges may apply to your order.


We are not responsible for delays caused by customs processing, and we cannot reimburse customs duties, taxes, or fees charged by your country's authorities.

6. Multiple Items and Separate Packages
If you order multiple items, they may be shipped from different fulfillment locations and may arrive in separate packages, at different times. This is normal and does not indicate an error with your order. You will receive tracking information for each package separately.

7. Incorrect Address
Please ensure your shipping address is complete and accurate before completing checkout. Bellumora is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at info@bellumora.com — we will try to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

8. Lost, Missing, or Delayed Packages
If your tracking shows your package as delivered but you have not received it, or if your order appears significantly delayed beyond the estimated timeframe above, please contact us at info@bellumora.com with your order number. We will work with our shipping partners to investigate and, where appropriate, arrange a replacement or refund.


We are not liable for packages confirmed as delivered by the carrier to the address provided at checkout.

9. Shipping Restrictions
We are currently unable to ship to South America, Africa. We are also unable to deliver to P.O. boxes in some regions due to carrier restrictions; if this applies to your delivery address, we will contact you to arrange an alternative.

10. Returns Related to Shipping
For information on returning an item once received, please see our [Returns Policy / Refund Policy](#) (link to be added once that policy exists). Questions about return shipping costs and processes are addressed there, not in this Shipping Policy.

11. Contact Us
If you have any questions about this Shipping Policy or the status of your order, please contact us at:
Email: info@bellumora.com
Meridiva Ltd
Company Registration No.: 17309360

71–75 Shelton Street
London, WC2H 9JQ
United Kingdom

 

*This policy may be updated from time to time to reflect changes in our shipping practices or applicable law. Any changes will be posted on this page with an updated "Last updated" date.*